Greetings start the sale!
Selling is an important part of communication. And not to mention, it’s a high income skill which could make you tons of money! And money helps you do anything you want to do in life.
But the greeting starts the sale! A big part of selling is attention to detail and this part is overlooked. Now yes, you can make some money without having a charismatic greeting, but a great greeting could mean a big difference from your client coming back to you or not.
I say a large part of a greeting is name exchange. If I can know your name, I think of you as a friend. The only people who use my first name are my friends, family, and my wife when she’s not so happy. So when I use the client or the customer’s name, I am able to be more personable.
Another part is making them feel welcomed fast. If someone comes into one of my locations, we call it three seconds, three feet. My sales representatives have three seconds to greet a customer or client when they come into a location. It’s important for them to lay out the red carpet. And the next part is three feet. My sales representatives have three feet to run up to the customers or clients coming into the door. And I know I keep going between customers and clients, but clients are much better. A customer may come once, but a client will come back.
The last step with the greeting step is a mindset. Great customer service and sales go hand and hand. But you must have the mindset to make some money too. My representatives don’t ask for the sale, then having a strong greeting will have people come back to them, but it won’t have the business make any money.
You can have the best customer service in the world, but if your business isn’t making any money, then you are gonna be outta business quickly. Remember to always follow these three steps when selling to any of your clientele. Because when you have a great greeting the customer will come back to you over and over again. And this is what we want. We want clients who will stay with us until the day they pass from this planet.
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Carlos “Loso2.0” Henry
Carlos Henry is a human behavior consultant, author, and coach who teaches young minority entrepreneurs and startup businesses how to achieve their personal and professional goals in a quarter of the time through high income skills.